Refund and Returns Policy

Effective Date: December 16, 2023

At Toy My Boy, we value your satisfaction and strive to provide you with high-quality pleasure products. If, for any reason, you are not completely satisfied with your purchase, we have established the following Refund and Returns Policy to ensure a smooth and hassle-free experience.

1. Returns

1.1 Eligibility for Returns: You may return your purchase within 30 days of the delivery date if the product is unused, unopened, and in its original packaging. To be eligible for a return, please contact our customer service team at info@toymyboy.com.

1.2 Return Process: To initiate a return, please follow these steps:

• Contact our customer service team at info@toymyboy.com to obtain a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Ship the product, along with a copy of the original invoice, to the address provided by our customer service team.

1.3 Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe and timely arrival of your return.

2. Refunds

2.1 Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days.

2.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.

3. Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately at info@toymyboy.com. We will work with you to resolve the issue promptly.

5. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Toy My Boy Email: info@toymyboy.com

Thank you for choosing Toy My Boy. We appreciate your trust in our commitment to providing a satisfying and enjoyable shopping experience.